Question 1

What exactly do you guarantee?

Accepted Answer

We guarantee $100,000 in booked treatment revenue within 12 months. If you don't hit that number, we keep running Revive360 at no extra cost until you do. We count booked appointments—not clicks or leads—verified through our Proof Ledger™ system.

Question 2

How soon do clinics see bookings?

Accepted Answer

Most clinics see bookings within the first week. Our 20-lever system targets patients who are already primed—lapsing Botox, expiring gift cards, seasonal reactivations—so response rates are immediate.

Question 3

Do you generate leads or booked appointments?

Accepted Answer

Booked appointments only. We don't count form fills, clicks, or interested responses. Our SmartLinks drive patients directly to your booking page, and we verify every appointment through booking notification emails, optional calendar sync, and monthly Booking History exports.

Question 4

What if we don't hit $100K in 12 months?

Accepted Answer

We continue running the platform at no additional cost until you reach $100,000 in booked revenue. The guarantee clock pauses if you request a pause (e.g., fully booked, staff changes, seasonal closure).

Question 5

Do we need Allē 360 to use Revive360?

Accepted Answer

Yes. Allē 360 is the foundation of our 20-lever system. It gives us purchase history, expiration dates, lapsed treatments, and gift card data—everything we need to target the right patients with the right message at the right time.

Question 6

How do you verify bookings without EHR access?

Accepted Answer

We use three independent verification methods: booking notification emails from Aesthetic Record, optional Google Calendar sync, and monthly Booking History exports. No EHR login required. No PHI stored. HIPAA/BAA ready.

Question 7

How often will you message our patients?

Accepted Answer

We cap messaging at 2 texts per patient per week and 6 per month. Most sends go out Tuesday–Thursday. Our global suppression system ensures no patient gets double-messaged across levers.

Question 8

Is this HIPAA compliant? Do you sign a BAA?

Accepted Answer

Yes and yes. We sign a Business Associate Agreement (BAA) with every client. We use minimum necessary data—no diagnosis codes, no clinical notes, no PHI in SMS. All data is encrypted in transit and at rest.

Question 9

What does it cost?

Accepted Answer

$2,000 setup fee (one-time) + $1,500/month subscription. No ad spend, no per-message fees, no hidden costs.

Question 10

Can patients opt out?

Accepted Answer

Yes. Every message includes a clear opt-out link. Patients can reply STOP at any time, and we immediately suppress them across all future sends. Opt-outs are TCPA-compliant and permanent unless the patient explicitly opts back in.

Question 11

How do you prevent double-messaging across levers?

Accepted Answer

Our global suppression system enforces a priority order. We also enforce the 2-per-week, 6-per-month caps across all levers. No patient ever gets spammed.

Question 12

What if we don't hit $100K in 12 months?

Accepted Answer

We continue running the platform at no additional cost until you reach $100,000 in booked revenue. The guarantee clock pauses if you request a pause (e.g., fully booked, staff changes, seasonal closure).

Frequently Asked Questions

Program & Outcomes

Data, Allē 360 & Setup

Proof Ledger™ & Attribution

Messaging, Cadence & Compliance

Pricing & Terms

Operations & Edge Cases

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