Revive360 Support
Fast answers, clear steps, and real humans when you need them.
Support Hours & Response Times
Hours
Mon–Fri
9:00a–6:00p ET
(business days)
P1 (Critical)
Platform down / blocking sends
2 hours response
P2 (High)
Time-sensitive campaign / data issue
1 business day
P3 (Normal)
How-to / configuration
2 business days
Most tickets resolved within 1–3 business days; complex data issues may require a scheduled session.
Knowledge Base
Getting Started
Uploading Allē 360 (Quarterly)
Step-by-step guide for quarterly data uploads
Monthly Micro Sweep (≤30–45d expirations)
Automate expiration tracking between full uploads
Safe cadence & suppression rules
Prevent over-messaging with smart limits
User roles & permissions
Set up team access and responsibilities
Allē 360 & Data Clean-Up
Separating Promotions/Flash "(expiration date)" text vs date
Clean mixed column formats for better targeting
Required columns (headers & formats)
Essential data fields and formatting requirements
Common import errors & fixes
Troubleshoot upload issues quickly
CSV vs XLSX tips
Choose the right file format for your data
Campaigns & Cadence
Scheduling (Tue–Thu, optional Sat for Lapsed Botox)
Optimize send timing for maximum response
Per-patient caps (2/week, 6/month)
Maintain compliance with messaging limits
Gift Cards, Expirations, Prime GlowTox
Leverage high-value campaign triggers
Approvals & change requests
Modify campaigns and get approval workflows
Proof Ledger™ & Attribution
SmartLinks (client_id, lever, batch_id, revive_id)
Track every click back to specific campaigns
Booking email parsing (Aesthetic Record)
Verify appointments without EHR access
Optional Google Calendar sync
Cross-reference bookings with provider schedules
Monthly Booking History export & reconciliation
True up revenue tracking monthly
Compliance & Security
Quick Troubleshooters
Contact & Escalation
Emergency (P1)
Email + call
Subject: [P1]
Submit a Support Ticket
We'll respond within our SLA based on priority level.
Live Help & Call Booking
Book a 15-Minute Troubleshooting Call
Get personalized help with data uploads, campaign setup, or Proof Ledger questions.
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